Refund eligibility, amount, and arrival time may depend on the purchase channel, local laws, and specific service content. Please retain the order information and initiate the application through the original purchase channel.
Scope of application
This policy applies to paid services provided directly by Potato and clearly marked as refundable. Services purchased through app stores, payment platforms or third-party channels should also comply with their refund rules.
Submit application
Please provide the support team with the order number, purchase time, purchase channel, account ID, and reason for refund. To protect the security of your account, please do not send verification codes, passwords, or full payment card information via email.
processing time
Once complete information is received, we will verify the order and service usage. After approval, the refund will usually be refunded according to the original payment method; the specific arrival time is determined by the payment institution.
No refunds will be given
Services that have been clearly used, have exceeded the applicable period, have signs of abuse or fraud, or where refunds are not allowed by law or third-party payment rules, may not be accepted.
Contact us
For questions regarding refunds, please contact support@potato.im, please indicate "Refund Application" in the email title.