Think of Bots as conversational portals for your product: users can look up information, complete reminders, submit forms, or call your online services without leaving Potato.
What can bots do?
Bots can reply to user messages, handle slash commands, display interactive buttons, and return results based on user selections. It is suitable for scenarios such as customer service, content subscription, order inquiry, team notification, event registration, and lightweight tools.
Common usage scenarios
- Notification Reminder: Send system status, orders or schedules to the chat in a timely manner
- Content services: Provide news, courses, knowledge base and subscription content
- Business collaboration: Collect forms, process approvals, or connect internal tools
How do users interact with the bot?
Users can directly open the Bot's conversation, send text or commands, or enter from links in groups and channels. A good bot should explain the scope of its capabilities when first used, and make every step clear and undoable.
The boundary between bots and people
Bot is not a human customer service or personal account. Please make it clear in the name, avatar and welcome message that it is an automated service; if important decisions, payments or sensitive content are involved, human support or clear next steps should be provided.
Start creating
After preparing the business service, create the Bot, obtain the token, and then use the Bot API to connect to your backend. It is recommended to start with a clear and small function first, and then gradually expand the interaction after testing.
View Bot APIReturn to Developer Center